Shipping policy
At Hacienda Venecia, we roast, pack and ship our Colombian specialty coffee directly from our farm in Manizales, Colombia. Please review our shipping policy below.
Processing Time
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Rates – United States
Shipping charges are calculated based on your order subtotal before taxes and discounts.
| Order Value | Shipping Cost |
|---|---|
| Up to $22.00 | $12.00 |
| $22.01 – $64.99 | $8.99 |
| $65.00 and above | FREE Shipping |
Shipping Rates – Europe
We ship to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Sweden, Switzerland and the United Kingdom for a flat rate of $21.00 per order.
Delivery Time
Estimated delivery times are shown at checkout and in your shipping confirmation. Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or holidays.
Customs, Duties and Taxes
International orders may be subject to import duties and taxes charged by the destination country. Any such charges are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.
Shipping Address
Please ensure your shipping address is accurate before placing your order. Hacienda Venecia is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Shipments
While we work with trusted shipping carriers, occasional delays may occur that are beyond our control. If your package has not arrived within the expected delivery timeframe, please contact us and we'll be happy to assist in locating your shipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged package and product so we can evaluate the issue and arrange a replacement or appropriate resolution.
Contact Us
If you have any questions regarding your shipment or delivery, please contact us at directtrade@haciendavenecia.com.